Shipping & Returns

Made to order

Overproduction is one of the biggest sources of waste in fashion: clothes are made in large batches, and what doesn't sell is discounted, stored or thrown away. To avoid this, many Muted MOOD pieces are produced only once an order comes in.

Because of this, delivery times vary from piece to piece. Every product page shows its own delivery time, so you know what to expect before you order. If your order contains several pieces, we ship them together when the last one is ready, unless we agree otherwise with you.

Shipping

• Shipping is free to the United States and to every other country we deliver to.
• Once your order ships, its status changes to "Shipped" and the tracking number appears in your account.
• Transit time after shipping depends on your country and the carrier.
• Orders sent to another country may be subject to import duties or taxes charged by your country. These are not included in our prices and are paid by the recipient, unless stated otherwise at checkout.

Changing or cancelling an order

Write to petra@mumoo.co as soon as possible with your order number. If production of your piece hasn't started yet, we can change or cancel the order and refund you in full.

Returns

You can return any piece within 14 days of receiving it, including made-to-order pieces, as long as it was not personalized for you.

• Pieces must be unworn, unwashed and in their original condition, with tags attached.
• Email petra@mumoo.co with your order number and the items you want to return. We'll reply with the return address.
• Return shipping is paid by you, unless the piece arrived faulty or we sent the wrong item.
• We refund the price of the returned pieces to your original payment method within 14 days of receiving them back.

Faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, email us with your order number and a photo. We'll arrange a repair, replacement or refund, and cover the shipping.